Mel has been going to her local Jobcentre in Porth for the last couple of months. She’s been claiming Job Seekers Allowance as she is seeking employment. However, she recently discovered that she’s three months pregnant with her first child.
With this change in her circumstances, Mel will need to make a new claim and will be moved onto Universal Credit because it has replaced Child Tax Credit.
Following the minimum five week waiting period, Mel will receive monthly payments which go directly into her own bank account to help cover her housing and living costs.