Getting Online

As Universal Credit claimants will have an online Universal Credit account.

This means you will need to access the internet using a laptop, tablet or mobile device to manage your claim, report changes to your circumstances, send messages to your Job Centre work coach and find support.

UC Made Easy logo

If you have not had much experience with computers before it can be tricky to know where to start. To help you practice and improve your online skills there are a number of digital inclusion sessions delivered across Rhondda Cynon Taff.

Digital Fridays are designed to help you with accessing the internet using a phone, computer, laptop or tablet. The sessions also cover advice on staying safe online.

If you want, you can bring your own laptop or tablet along to the session but if it’s easier you can use the free computers that are provided. You’ll be shown how to connect to the free Wi-Fi at your Digital Fridays location.

Most importantly you can get help with making your online Universal Credit claim.

You don’t need to book onto the class; they run every Friday 10.00am – 12.00pm in a number of different areas in RCT. Just pop along to get started and get practicing.

You don’t need to book onto the class; they run every Friday 10.00am – 12.00pm in a number of different areas in RCT. Just pop along to get started and get practicing.

The Digital Friday services are delivered in the following locations:

  • Aberdare library
  • Hirwaun library
  • Mountain Ash library
  • Porth library
  • Pontypridd library
  • Ferndale library
  • Tonypandy library
  • Treorchy library
  • Pontyclun library
  • Rhydyfelin library
  • Abercynon library
  • Capel Farm Resource Centre
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There are also lots of other places throughout RCT where you can get online for free if you don’t have broadband at home. To find out the closest WiFi hotspot, pop your house number and postcode into this tool.

Computers and Devices

Here to help…

If you are a social housing tenant and are looking for some help you can find a list of contact information for a number of Housing Associations on our helpline and support page. It’s great if you have any questions about how Universal Credit will affect you and want to know more about the changes it brings.

You can also call the Universal Credit helpline on 0800 328 9344. They’re open Monday to Friday from 8.00am until 6.00pm. Use this number to report any changes to your circumstances that you think might affect your claim.